Refund policy

Due to federal regulations and the nature of the products being shipped, certain types of items cannot be returned, like perishable goods (such as food, beverages). Customers are unable to return a product once it is received. Please contact us at info@sorreldelight.com if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your package is damaged in transit, Sorrel Delight must file a claim on your behalf. All claims of damage must be accompanied by photo evidence for reference. Products damaged in transit can either be refunded or reshipped at the courier’s expense.

Refunds

We will notify you once we’ve received and inspected your claim and photo evidence, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund, please contact us at info@sorreldelight.com.